Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of New England Air Systems LLC. The collective work includes works that are licensed to New England Air Systems LLC. Copyright 2016, New England Air Systems LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with New England Air Systems LLC or purchasing New England Air Systems LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with New England Air Systems LLC or to purchase New England Air Systems LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by New England Air Systems LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of New England Air Systems LLC used in the site are trademarks or registered trademarks of New England Air Systems LLC

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, New England Air Systems LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. New England Air Systems LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. New England Air Systems LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
New England Air Systems LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if New England Air Systems LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a New England Air Systems LLC product is mistakenly listed at an incorrect price, New England Air Systems LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. New England Air Systems LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, New England Air Systems LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by New England Air Systems LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

New England Air Systems LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to New England Air Systems LLC.

Your use of this site shall be governed in all respects by the laws of the state of Connecticut, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of New England Air Systems LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of New England Air Systems LLC products) must be commenced within one (1) year after the claim or cause of action arises. New England Air Systems LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. New England Air Systems LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a New England Air Systems LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
New England Air Systems LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, New England Air Systems LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, New England Air Systems LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to New England Air Systems LLC in its sole discretion.

You agree to indemnify, defend, and hold harmless New England Air Systems LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, New England Air Systems LLC may link to sites operated by third parties. However, even if the third party is affiliated with New England Air Systems LLC, New England Air Systems LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of New England Air Systems LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, New England Air Systems LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

If you have any questions about our Policies and Conditions please do not hesitate to contact us as all our conditions are TIME SENSITIVE!

Always follow manufacturers' safety instructions provided with your order. It is our recommendation that you contact a local professional contractor to assist in the installation of your product.

Each NEAS-HVAC.BIZ product is packaged with the manufacturer's warranty and service information detailing specific terms and conditions.
We encourage you to complete the product registration information and return any registration cards to the manufacturer so that they can contact you if necessary in the future.
Improper product installation can void manufacturers warranty. Please follow all manufacturer's guidelines.

If for any reason your order needs to be cancelled and it has not shipped from our facility, we will process the cancellation request.
The majority of orders ship within a day of the order placement, so it is imperative that you review your order carefully prior to checkout.
If the order has already shipped we will be unable to process any cancellation requests.
To cancel an order please email INFO@NEAS-HVAC.com.
Be sure to include your order number and whether or not you need to cancel all or only part of your order.
E-mail cancellations must contain the following:
• Order #
• Order Date
• First Name
• Last Name
• Email Address
• Contact Phone #
This information must be identical to the information originally submitted on your order. 
Requests not providing complete information cannot be processed.
You will receive a confirmation e-mail of your request. If you do not receive a confirmation contact us immediately.

If for any reason you are not satisfied with your purchase from NEAS-HVAC.BIZ, simply return your merchandise within 10 days of the purchase date. 
Some restrictions apply.
A 25%restocking fee applies to all returns.
Special orders are not returnable.

The following items are non-returnable:
• Special Orders
• Any used filter media. (air and/or water filters)
• Any items purchased more than 10 days prior to request.
• Any items that have been previously used or installed.
• Any electrical part
Exchanges and online store credit only.
Buyer assumes all return shipping costs.

If your purchase is damaged in transit please contact us and we will send you a replacement at no additional cost.
If your UPS or USPS shipment has arrived damaged - DO NOTREFUSE THE PACKAGE. Accept the delivery and notify us at INFO@NEAS-HVAC.com.
If your FREIGHT carrier shipment has arrived damaged - PLEASE REFUSE THE SHIPMENT. Once you have refused the shipment, notify us at INFO@NEAS-HVAC.com.

If the product received is not the product listed on your order confirmation email - contact customer service at INFO@NEAS-HVAC.com and we will investigate the situation immediately.

We are currently required to collect CT sales tax on purchases.
Sales tax calculation is based on the total order value, after any discounts have been applied, which includes product total (after discounts have been applied) and shipping and handling fees.
These calculation formulas are mandated by the CONNECTICUT State IRS, and may differ from other states or localities.
See important CONNECTICUT sales and use tax information regarding tax you may owe directly to the STATE OF CONNECTICUT DEPARTMENT OF REVENUE SERVICES.

Some of our large items are shipped via freight carrier. These items ship via LTL freight companies like Roadway Express, Fedex Freight, Watkins, etc. Freight shipping rates are good for the lower 48 US states only; all other locations must be quoted on case-by-case basis. 
As defined by the trucking industry, Home Delivery means "curbside delivery" in a residential area. You may need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually. Some drivers will assist in getting a shipment into a garage or carport. Transit time varies between 2 and 5 days depending upon your location in the US. The freight carrier will call you on the phone number provided to schedule a delivery appointment. 

Important: You must be present to receive your freight shipment. 
We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. Although our products are packaged securely to prevent any damage it's possible that in rare cases, damages may occur during shipment. Before signing for the shipment inspect the carton and contents. You should have a utility knife on hand to help open the carton. Should you notice any damage, please note it on the bill of lading, refuse the shipment and contact us immediately. 
NOTE: We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the Freight Bill of Lading. If you are unable to inspect the contents at the time of delivery, make a notation on the lading that there appears to be some damage to the contents and that you were not able to inspect the contents before signing. You then have 24 hours to initiate a damage claim with us. 

Purchaser hereby acknowledges that federal law prohibits opening the refrigeration lines of any equipment purchased on this website or through any subsidiary of NEAS-HVAC.BIZ.
A properly licensed professional must handle the refrigerant contained in any unit/system. 
Purchaser hereby assumes full responsibility for the installation and/or maintenance of the unit/system in accordance with applicable building, installation, and/or maintenance code requirements.